Refund policy
Refund and Returns Policy
Last updated: July 2026
Thank you for shopping with Cloudmerce Marketing.
This Refund and Returns Policy explains how refunds, cancellations, and order issues are handled when purchasing digital products from our store. Please read this policy carefully before completing your purchase.
Cloudmerce Marketing sells digital educational ebooks and downloadable beauty guides. Our products are not physical items and are delivered electronically after purchase.
1. Digital Product Notice
All products sold by Cloudmerce Marketing are digital products only.
This means:
- No physical item will be shipped.
- No package will be delivered to your address.
- Products are delivered electronically by email or digital download access.
- Once the digital product has been delivered, accessed, or downloaded, it cannot be returned in the same way as a physical product.
By placing an order on our website, you acknowledge and agree that you are purchasing a digital product.
2. No Physical Returns
Because our products are digital ebooks, we do not accept physical returns.
There is no physical product to send back. For this reason, return labels, return addresses, shipping returns, and product exchanges do not apply to purchases made on our store.
3. Final Sale Policy for Digital Products
Due to the instant-access nature of digital products, all sales are generally considered final once the digital file has been delivered, accessed, or made available to the customer.
This policy exists because digital content can be viewed, downloaded, copied, or stored immediately after delivery.
We encourage all customers to carefully review the product description, product title, digital product notice, and checkout information before completing a purchase.
4. Refund Eligibility
Although digital product sales are generally final, Cloudmerce Marketing may review refund requests in specific situations.
A refund may be considered if:
- You were charged more than once for the same product due to a technical error.
- You purchased the same ebook multiple times by accident.
- The digital file was not delivered and our support team is unable to provide access.
- The file is corrupted or inaccessible, and we are unable to provide a working replacement.
- There was a clear technical issue caused by our store or delivery system.
Each case is reviewed individually.
Submitting a refund request does not automatically guarantee approval.
5. Situations Where Refunds Are Not Usually Approved
Refunds are generally not approved in the following cases:
- You changed your mind after purchase.
- You no longer want the ebook.
- You purchased the wrong product but already received access to it.
- You expected a physical product, despite the product page stating that it is digital.
- You did not read the product description before purchasing.
- You downloaded, opened, accessed, or received the digital file successfully.
- You do not like the content style after receiving the ebook.
- You expected guaranteed beauty, makeup, or personal results.
- You experienced results that differ from another person’s results.
Our ebooks are educational resources. They are designed to provide general makeup guidance, but individual outcomes may vary.
6. Access or Download Issues
If you cannot access your ebook after purchase, please contact us before requesting a refund.
Sometimes delivery emails may appear in:
- Spam folder
- Junk folder
- Promotions folder
- Updates folder
- Incorrect email inbox
Please check these folders first.
If you still cannot find your digital product, contact us at:
support@cloudmercemarketing.com
Please include:
- Your full name
- Order number
- Email address used at checkout
- Description of the issue
Our team will help you access your digital purchase.
7. Duplicate Orders
If you accidentally placed a duplicate order for the same digital product, contact us as soon as possible.
If our system confirms that the same customer purchased the same product more than once by mistake, we may issue a refund for the duplicate transaction.
Duplicate order refund requests must be submitted within 7 days of purchase.
8. Incorrect Email Address
Customers are responsible for entering the correct email address at checkout.
If you entered the wrong email address, contact us at:
support@cloudmercemarketing.com
We will do our best to update your delivery email or resend the digital product to the correct email address after verifying your order.
Cloudmerce Marketing is not responsible for delays caused by incorrect customer information.
9. Cancellations
Orders for digital products are processed quickly and may be delivered automatically.
Because of this, cancellations are only possible if the digital product has not yet been delivered, accessed, or downloaded.
Once access has been provided, the order cannot usually be cancelled.
10. Chargebacks and Payment Disputes
If you experience an issue with your order, please contact us first so we can help resolve it.
Opening a payment dispute or chargeback without contacting us may delay the resolution process.
We keep order records, delivery confirmations, digital access logs, and customer communication records to help payment providers review disputes accurately.
11. Educational Results Disclaimer
Cloudmerce Marketing ebooks are created for educational and informational purposes.
We do not guarantee specific results. Makeup outcomes can vary depending on:
- Skin type
- Skin condition
- Products used
- Tools used
- Application technique
- Experience level
- Lighting
- Personal preferences
Our guides are designed to help customers learn and improve, but results are not guaranteed.
12. Contact Us
For refund questions, duplicate orders, access issues, or digital delivery problems, contact us at:
Cloudmerce Marketing
Email: support@cloudmercemarketing.com
Please allow our support team reasonable time to review and respond to your request.