Shipping policy
Shipping and Digital Delivery Policy
Last updated: July 2026
Thank you for shopping with Cloudmerce Marketing.
This Shipping and Digital Delivery Policy explains how our products are delivered.
Cloudmerce Marketing sells digital educational ebooks and downloadable beauty guides only. We do not sell or ship physical products.
1. No Physical Shipping
All products sold on our website are digital products.
This means:
- No physical item will be shipped.
- No parcel will be sent by mail.
- No courier will deliver a package.
- No shipping address is required for product delivery.
- No tracking number will be provided because there is no physical shipment.
If a shipping address is requested during checkout due to platform settings, it is used for billing, payment verification, tax, or order processing purposes only.
2. Digital Delivery Method
After completing your purchase, your digital product will be delivered electronically.
Delivery may be provided through:
- Download link
- Digital file access
- Customer account access
- Shopify digital download system
- Approved third-party digital delivery app
The exact delivery method may depend on the product purchased and the delivery system active at the time of your order.
3. Delivery Time
Digital delivery is usually completed shortly after successful payment.
In most cases, access is sent automatically to the email address provided at checkout.
However, delivery may sometimes take additional time due to:
- Payment processing
- Payment review
- Email server delays
- Incorrect email address
- Spam or junk filtering
- Technical issues
- Platform delays
Please allow a reasonable amount of time for the email to arrive.
4. Where to Find Your Digital Product
After purchase, please check the email inbox used at checkout.
Your digital product email may appear in:
- Primary inbox
- Spam folder
- Junk folder
- Promotions folder
- Updates folder
- Other filtered folders
If you use Gmail, Outlook, Yahoo, iCloud, or another email provider, your email provider may automatically filter delivery emails.
Please search your inbox for:
Cloudmerce Marketing
or your order confirmation email.
5. Incorrect Email Address
Customers are responsible for entering the correct email address at checkout.
If you entered an incorrect email address, please contact us at:
support@cloudmercemarketing.com
Include:
- Your full name
- Correct email address
- Email address used by mistake
- Order number, if available
- Date of purchase
Once we verify your order, we will do our best to resend access to the correct email address.
6. Failed Delivery
If your digital product was not delivered or you cannot access it, please contact our support team.
We may verify your order and resend access when appropriate.
We are not responsible for delivery delays caused by:
- Incorrect customer information
- Email filters
- Email provider restrictions
- Customer device issues
- Internet connection issues
- Third-party platform delays outside our control
However, we will make reasonable efforts to help you access your purchase.
7. Download Responsibility
Once a digital product has been delivered, customers are responsible for saving or downloading the file where possible.
We recommend saving your ebook on a personal device or secure cloud storage.
Cloudmerce Marketing is not responsible for files deleted from a customer’s device after successful delivery.
8. Device Compatibility
Our digital products are generally designed to be accessible on common devices such as:
- Smartphones
- Tablets
- Laptops
- Desktop computers
However, access may depend on your device, software, browser, PDF reader, internet connection, or email provider.
Customers are responsible for ensuring they have a compatible device and software to open digital files.
9. No Shipping Fees
Because we sell digital products only, no physical shipping fees apply.
If shipping-related fields appear during checkout, they are part of the ecommerce platform structure and do not mean that a physical product will be shipped.
10. International Delivery
Our digital products may be available to customers in different countries, depending on payment availability and platform settings.
Because delivery is digital, there are no international shipping times, customs fees, import duties, or courier delays.
Customers are responsible for ensuring that purchasing and accessing digital educational products is permitted in their location.
11. Contact Us
If you need help accessing your digital product, contact us at:
Cloudmerce Marketing
Email: support@cloudmercemarketing.com
Please include your order number and the email address used at checkout.